Shop Policies

Welcome to The Vintage Porch. 

My goal is 5 Star Customer Service and Satisfaction and to offer exciting treasures at affordable Midwestern prices.

Shipping

Your purchase will be packed and shipped within 1 - 3 days of purchase.  You will receive the tracking number when shipped.

I am a very careful and thorough packager and your purchase will be packed and handled with tender loving care. 

If purchasing more than one treasure, I will do my best to combine shipping and reduce shipping fees.  Often this is possible, although occasionally, your purchases may be too fragile to risk packing them together.  Any overages that you pay in shipping will be promptly refunded when shipped.  We do not make a profit on shipping fees.

How are Shipping costs determined?

My shop is located in Indiana.  The USPS bases the shipping fee on the distance being shipped (based on postal zones) and the weight and dimensions of the package.  The shipping fees shown are based on shipping from Indiana to the far west coast USA.

Your shipping fee may actually be less depending upon your location or the destination of your purchase.  Any overages paid will be promptly refunded when shipped, we do not make a profit on shipping fees.

Refunds and Returns

We accept returns for any reason within 14 days of receipt.  If you simply change your mind, return your purchase in the same condition received and in the original packaging and your purchase price of the item will be refunded promptly when I receive the item back.  The shipping expenses incurred are the buyer's responsibility.

If you feel the item pictures or description grossly misrepresents the item, seller will assume responsibility for all shipping, including return shipping.  I provide detailed pictures and a thorough description, with over 1,700 sales, I have never had this happen, so purchase with confidence.

What if the Post Office Damages Your Purchase?

If your package or item arrives damaged, please let me know within 14 days of receipt.  It is my responsibility to ship your treasure to you and have it arrive in one piece.  If damaged, please email me pictures of the damaged item and retain the original packaging.  You will receive a prompt refund (including your shipping expense).   

 Just a mention that items from my shop are vintage items, not new items.  All have been previously owned and as with most vintage items, they are gently used and may show signs of use and wear.  I try my best to give an accurate description.  I will note in the item description any sign of wear that would affect the functionality or overall appeal of the item. 

Questions?

Whether before or after your purchase, questions about any of my items, policies, or shipping are welcome.  Just go to my Contact Page via Home Page menu and send to me.  I will respond promptly.

Thank You.

Lisa